Shipping policy
This policy applies to orders placed on order@partatlas.shop, operated by Atlas Gold Partners LLC (47 Redeemers Loop,CHICO,CA 95973). For shipping questions, email mailto:order@partatlas.shop.
1. General Info
We mainly serve us region customers but accept global orders. All transactions are in US Region(USD). We ship Japanese kitchen supplies like knives, cookware, and tableware. Fragile items like ceramic donabe pots are carefully packed.
2. Processing Time
Orders are processed in 1 - 3 business days (Mon - Fri, excluding US public holidays in California). During peak times, it may take up to 5 business days. You'll get a confirmation email with tracking info when shipped.
3. Shipping Methods & Delivery
We partner with major carriers like DHL, UPS, FedEx, and national postal services. Estimated delivery times after dispatch:
UK: 4 - 8 business days (customs may delay)
US & Canada: 5 - 10 business days
Rest of World: 7 - 14 business days (varies by local postal and customs)
These are estimates, not guarantees. It isn't liable for delays from customs, weather, etc.
4. Shipping Costs
Shipping fees are automatically calculated at checkout according to total order weight, delivery destination, and selected shipping method. Rate framework below is subject to adjustment without prior notice:
Domestic US Shipping
- Standard Shipping: Starting at $5.90 (orders under 0.5kg); **FREE shipping on all regular merchandise orders over $50
- Express Shipping: Starting at $14.90
International Shipping
- International Standard Shipping: Starting at $11.90
- International Express rates will display automatically in your shopping cart during checkout
Special Shipping Notice
Free domestic shipping eligibility applies to most regular catalog items including jewelry, coats, gaming glasses and kitchen goods. Certain clearance, final sale, oversized or heavy discounted special products are excluded from free shipping promotions and will incur separate additional delivery fees, which will be clearly displayed in your cart prior to payment confirmation.
All currency values shown on our website are United States Dollars (USD). Final exact shipping charges are visible in your cart before you complete checkout.
5. Customs, Duties & Taxes
Orders outside the US Region may face import duties, taxes, and customs fees, paid by the customer. It can't predict or control these charges. Customs policies vary; contact local office for info.
We don't collect VAT/GST for non - EU orders. For EU customers, VAT is included as per EU rules. No US sales tax as our entity is in the US.
6. Address Accuracy
Provide a complete and accurate shipping address. If a package is returned due to an incorrect address, we'll contact you for reshipment (additional charges apply). Email us immediately if you spot an error after ordering; we can't change the address once handed to the carrier.
7. Lost, Damaged, or Stolen Packages
Lost in transit: Notify us within 14 days of estimated delivery. We'll file a claim and refund or replace (subject to availability).
Damaged on arrival: Take photos of the box and damaged items before opening. Contact us within 48 hours with order number and photos. We'll offer a replacement or refund.
Stolen after delivery: It isn't responsible. Use a secure delivery location if possible.
8. Undeliverable & Refused Deliveries
If a package is returned due to multiple failed delivery attempts or unjustified refusal, you'll pay original and return shipping costs. We may deduct these from any refund.
9. Shipping Restrictions
We don't ship to Cuba, Iran, North Korea, Syria, Crimea, or other sanctioned areas (list may change). Some countries may ban certain kitchen knives. Verify import legality before ordering. If your country isn't listed at checkout, contact us to confirm shipping.
10. Business Days & Holidays
We operate on US Pacific Time. Major holidays include New Year's Day, Independence Day (July 4), Thanksgiving, and Christmas. Local holidays in your country may delay delivery even if we ship on time.
11. Order Tracking
You'll get an automated email with a tracking number and link when your order ships. Allow up to 24 hours for tracking to update. If you don't get the email within 5 business days, check spam or contact us.
12. Fragile Items Handling
Ceramics, porcelain, and glass are marked fragile. We use double - wall boxes, bubble wrap, and fragile stickers. If a fragile item arrives damaged, follow the damaged package procedure in Section 7. We may ask for more photos for insurance claims.
13. Policy Changes
We may update this policy. Changes will be posted here with an updated "Last updated" date. Continued use of the site means you accept the revised policy.
For shipping inquiries, e-mail order@partatlas.shop. We aim to respond within 2 business days.