Return policy

This Return Policy governs all orders submitted through our Site. Atlas Gold Partners LLC is registered at 47 Redeemers Loop,CHICO,CA 95973, United States. All sales transactions are processed in United States Dollars (USD). For return inquiries, damage claims or policy questions, please contact us at order@partatlas.shop.

1. General Return Overview

Our core goal is to deliver fully satisfactory merchandise covering apparel, eyewear, accessories, jewelry, kitchen goods and lifestyle products. Certain product categories carry special return restrictions due to hygiene, safety, fragility and personal wear characteristics. Returns will only be accepted in compliance with all terms outlined below. This policy applies to all customers worldwide.

2. Return Eligibility Rules

All customers must meet every requirement below to submit a valid return request:

1. The item was purchased directly through our Site.
2. Merchandise remains unworn, unused, unwashed, unaltered, with all original boxes, protective sleeves, tags, security seals and packaging fully intact.
3. Return request is submitted within 14 calendar days of delivery confirmation.
4. The product is not listed as non-returnable merchandise (Section 3).
5. Customer provides valid order number and clear written reasoning for the return.

3. Non-Returnable Merchandise (Except Factory Defects Upon Delivery)

The below items cannot be returned for buyer's remorse or cosmetic damage caused post-delivery; only factory defects present at delivery qualify for replacement or refund:

1. Personal wearable accessories, cutlery and handheld gear removed from factory protective packaging, or items showing signs of wear, cleaning, scratches or general use.
2. Sealed eyewear, sealed food-contact utensils and sealed wearable accessories once original factory seal is broken.
3. Fragile ceramic, glass, metal and jewelry goods scratched, chipped, tarnished or cracked due to improper customer handling after delivery.
4. All products marked Final Sale, Clearance, Outlet or As-Is at checkout.
5. Digital gift cards, physical gift cards and all digital downloadable products.
6. Complimentary samples, free promotional add-ons and bonus giveaway items.

4. Damaged & Factory Defective Merchandise

If your order arrives with manufacturing defects or transit damage, we offer full product replacement or complete refund including original outbound shipping fees. Complete these steps to file a damage claim:

1. Submit an email claim to order@partatlas.shop within 7 calendar days of delivery.
2. Include your order number, clear dated photos/videos capturing all damage or manufacturing flaws, and a brief written description.
3. Do not clean, repair, wear or continue using damaged/defective goods prior to claim review.

Our support team reviews all damage submissions within 3 business days. Approved claims receive free replacement shipment or full monetary refund. For sharp kitchen tools and fragile metal jewelry pieces, we supply pre-paid shipping labels for safe return processing. For fragile glass eyewear, ceramic kitchenware and delicate jewelry, we require photos of the original outer shipping box alongside damaged goods for insurance validation; short supporting videos may be requested on a case-by-case basis.

5. Incorrect Item Shipment by Our Team

If we ship merchandise different from your confirmed order, notify our support email within 7 days of delivery confirmation. We ship the correct matching item at zero additional cost to you. We may issue a pre-paid return label for the incorrect goods, or authorize you to retain or discard the wrong product at our sole discretion.

6. Buyer's Remorse Returns (All Eligible Merchandise)

For unworn, unopened items returned solely due to customer change of mind, returns are permitted within 14 days of delivery subject to the following uniform terms:

Customer covers all outbound return shipping and carrier insurance fees.
All factory packaging, foam inserts, protective wrappers, security tags and original storage cases must remain unmodified and intact.
A flat 15% restocking fee of the item's pre-tax purchase price applies to cover labor, quality inspection and repackaging overhead.
Original shipping charges paid at checkout are non-refundable.
Refunds process to your original payment method only after our warehouse receives, inspects and approves returned goods.

7. Step-by-Step Return Initiation Process

1. Send an email to order@partatlas.shop with subject line: Return Request – Order #[Insert Your Full Order Number]
2. Include your full legal name, full list of items to return, detailed return reasoning, and supporting photos for damage/defect claims
3. Await official return authorization email from our team. Do not ship any merchandise without written authorization; unauthorized returns will be refused at our warehouse
4. Securely repack goods using original factory packaging or equivalent heavy-duty protective materials. Add sufficient bubble wrap for all fragile jewelry, glass eyewear and ceramic kitchen products
5. Enclose a printed copy of your order confirmation slip or handwritten note displaying your full order number inside the return package
6. Ship via trackable, insured carrier service. Atlas Gold Partners LLC accepts no liability for lost, stolen or damaged return shipments sent at customer cost

8. Return Mailing Address

Your unique authorized return shipping address will be provided exclusively within your return approval email. While our corporate headquarters is located in Wyoming, USA, we maintain third-party international return processing hubs to reduce cross-border shipping expenses for overseas buyers. The exact receiving address will be shared upon formal return authorization.

9. Refund Processing Timeline & Rules

Our warehouse completes returned goods inspection within 5 business days after package delivery. Once inspection approves your return:

Refunds are issued to your original payment source (credit card, PayPal, debit card, etc.)
Refund funds typically reflect in your account within 3–10 business days, dependent on individual banking institution processing speeds
Partial refunds may be issued for returned goods with missing components, opened sealed packaging, scratches, tarnish or visible wear outside minimal unboxing inspection
Original outbound shipping fees are only refundable for errors originating from our team (incorrect shipments, factory defects, transit damage)

10. Delayed or Missing Refunds

If 10 business days pass after receiving our refund approval notice and funds have not posted to your account:

1. Review full transaction history on your bank portal or PayPal dashboard
2. Contact your card issuer or payment platform, as internal banking hold periods may delay posted refunds
3. If funds remain unaccounted for after completing the above steps, submit a follow-up email to order@partatlas.shop with your order number attached

11. Exchanges Policy

Direct one-for-one exchanges are not offered for buyer's remorse returns. Customers wishing to switch to alternate merchandise must complete a standard return (subject to restocking fees) and submit a new separate order on the Website. For defective or incorrectly shipped goods, complimentary replacement shipments will be arranged as outlined in Sections 4 and 5.

12. Special Safety & Hygiene Return Provisions

All personal wearable accessories, sharp kitchen tools and delicate glass/metal goods follow stricter return protocols to comply with domestic shipping laws, international transport safety standards and hygiene guidelines:

1. Factory-sealed, unworn/unopened merchandise qualifies for 14-day buyer's remorse returns.
2. Items with broken security seals, opened factory packaging or visible wear cannot be returned for customer remorse; only manufacturing defects qualify for replacement.
3. All authorized returns containing sharp utensils or delicate fragile goods require rigid, puncture-proof shock-resistant shipping containers. You must comply with all local carrier rules for transporting restricted fragile/bladed goods. We recommend major commercial carriers (UPS, FedEx) with proper contents declaration. Atlas Gold Partners LLC bears no responsibility for fines, seizures or legal penalties stemming from improperly packaged or undeclared return shipments.

13. Fragile Merchandise Return Packaging Requirements

Jewelry, glass eyewear, ceramic and metal kitchenware are highly prone to scratches, breakage and tarnish. We recommend retaining all original foam inserts, storage boxes, cardboard boxes and protective wrapping for a minimum of 30 days post-purchase to facilitate smooth returns if needed. All fragile item returns must utilize original protective packing materials. Any fragile return arriving damaged due to insufficient customer packaging may be denied full refund or processed for partial reimbursement only.

14. Consumer Statutory Rights

No language within this Return Policy overrides mandatory statutory consumer protection rights enforced in your country of residence. Hygiene and safety exceptions still apply to sealed personal wearable goods, eyewear and kitchen accessories. Customers who believe their legal consumer rights have been violated may contact their local consumer protection agency for independent mediation support.

15. Support Contact

All return applications, policy clarifications and damage claim follow-ups must be submitted via email to order@partatlas.shop. Our customer care team responds to all valid messages within 2 full business days. Please have your order number readily available when submitting inquiries to speed up processing.

16. Policy Revision

Atlas Gold Partners LLC reserves the right to revise, update or adjust this Return Policy at any time without advance individual customer notification. The version of this policy active at the time your order is placed governs all terms for your purchase.