Contact Us
We value your feedback and aim to reply to all inquiries within 2 business days (Mon–Fri, excluding US public holidays).
Customer Service Email: order@partatlas.shop
Add your order number in the subject line for faster help. Covers orders, returns, shipping, product questions, and general support.
Legal/Privacy/Partnerships: Use the same email, mark the subject line "Legal" or "Privacy Request".
Legal Entity: Atlas Gold Partners LLC, 47 Redeemers Loop,CHICO,CA 95973.
Website Contact Form: Found in the site footer. Submit your name, email, optional order number, subject, and message. You will get an auto-reply immediately.
Hours (PT): Mon–Fri 9AM–5PM, weekends and major US holidays closed. Off-hours messages will be answered the next business day.
Quick Links: Check our Shipping, Return, Privacy, and Terms of Service pages first for common questions.
Wholesale/Media/Technical Issues: Tag your subject line clearly (e.g., "Wholesale Inquiry", "Media Request") for faster routing.
Language: English is our primary support language. Basic French, German, Spanish, and Italian support is available for EU customers.
No reply in the stated window? Check your spam folder, then send a follow-up marked "URGENT – No Response".
Social media DMs are not monitored daily. Use email for time-sensitive or order-related issues.